Download

Please fix your authentication process.

I’ve been unable to access Unreal Engine for a bit over a week due to the fact that your internal process does not result in me ever getting a security code. My e-mail has not changed, my password has not changed, my settings have not changed. No e-mail with a security code to complete the process is ever sent. It makes me glad I’ve only spent a small amount of money in the marketplace. I could have been working on a project over the past few days, instead I’ve been dealing with this.

To preempt any of the usual ridiculousness; No, they aren’t going to my junkmail folder, no they aren’t being blocked in any way by myself or my ISP. in fact any e-mail from epic/unreal is whitelisted and automatically flagged as a priority.

Also this is a throwaway account I made so I could get in here.

Please fix your shit. Thanks.

Hello.

This forum is only intended for engine development discussion. For all account issues, please reach out to our account support team here: https://epicgames.helpshift.com/a/epic-accounts/?contact=1

Thanks