@LaJunex0 have you tried using the demo downloadable from their website ? It is a good test to make sure connection and configuration are working .
i found out that putting the plugin into the engine source folder has the most reliable behaviour in terms of packaging and functioning (opposite to putting it into the plugins folder of the project ) .
With 19.2 I download the demo , put the plugin into engine/plugins folder , make sure neuron manager has the same port as in axis’ UDP - BVH client port , and make sure the avatar blueprint has the neuron component with the name set to Char00 .
if all of that works , then the connection is set up properly and you can go one trying with another skeleton .
also, I found out that the optimal set of softwares for UE4.19.2 is the axis neuron 3.8.42.8591 and plugin version 1.1.2018.0321 . With these I can package and use the suit to move an avatar in my game .
@GranolaStudios I had problem with packaging and the customer service advised me to disable full rebuild . Hope this helps . Also make sure the demo is fully working after being packaged to make sure it is not your project’s fault . PS. A log of the packaging might help someone more expert than me into debugging your problem , otherwise nobody could really do anything without any more details .
cheers