hello everyone,
i just packaged my game and when i opened it it played the intro for a few seconds and then my whole PC crashed saying “your PC ran into a problem, restarting….” or something liek that and then it restarted. it did this both times i tried opening the packaged game. What is the problem and how can i fix it?
specs:
intel i7-14700k
rtx 5070 ti
64gb ram
also i should mention that no component is overheating
Hello there @robogreek!
In order to pinpoint what exact element in your packaged game is crashing your system, we need to have access to a crash log. Since the failure is happening from executing the game itself, I would suggest playing the game from the Engine, to replicate the crash, and generate a log.
Where To Find Local Crash Reports
Crash reports from the editor are stored on your local machine in your project’s
Saved/CrashesorSaved/Logsfolders.Alternatively, you can find crash reports on a user’s local machine in
C:\Users[Your Windows Username]\AppData\Local[Project Name]\Saved\Crashes.
Still, if the crash does not happen when playing from the Engine, then you can try reconfiguring the packaging to Development, set “include debug file” to true (Project Settings > Project > Packaging > Project > Include Debug Files), and pack a new version of the game.
Now, when you run the game, if it crashes, you should be able to find a log at folder YourGameName\Saved\Logs