Summary
I am extremely disappointed with how my payment issue has been handled. Despite sending 6-7 emails, the only responses I received were automated messages stating that my case had been escalated. However, no concrete action has been taken, and I have not received any follow-up.
In my Fab account, a payment of $51.88 is marked as “paid” on February 8, 2025, but this amount has not yet been deposited into my bank account.
As of today, 30 days have passed, and I still have not received my money.
I contacted my bank, and they confirmed that there is no pending transaction, meaning the issue is entirely on your end.
It is absolutely unacceptable for a payment issue to remain unresolved for this long.
I demand that my payment be deposited into my account immediately and that I receive a clear response regarding this matter.
What type of bug are you experiencing?
Documentation
URL where the bug was encountered
https://www.fab.com/sellers/ArtofMuse
Steps to Reproduce
1.) I log in to my Fab Marketplace account.
2.) I open the Payouts tab.
3.) I check my bank account, but the payment has not arrived.
4.) I email support 6-7 times about the issue, but I only get automated responses like “your request has been escalated” and no solution is offered.
5.) As of today, 30 days have passed, but the payment has still not been credited to my account.
Expected Result
I request that the $51.88 payment dated February 8, 2025 be credited to my bank account in full.
Observed Result
Although it shows as “paid” in my Fab account, the payment of $51.88 did not reach my bank account.
Platform
Fab Marketplace
Operating System
Not applicable
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Additional Notes
On February 8, I would like to be notified of the status of my payment, which appears as paid, and confirmation of when it will be deposited into my bank account.