Payment Declined for Asset Purchase – Urgent Assistance Required

General Issues & Bug Reporting (Fab)
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1

Summary

We attempted to purchase the following 2 items:

We tried making the payment using 4 different credit/debit cards and 2 different UPI accounts, but every attempt failed with the following error message:

“Looks like something went wrong. For your protection, this transaction has been declined. Please try another card or other payment methods.”

Given that we have a tight deadline and need these assets urgently, could you please look into this issue and advise on how we can proceed with the purchase?

Order Details:

Account email: gpaccount@strikeonestudios.com

Country/Region: india

Date and time of last attempt: 14/8/2025 12:10PM

Thank you for your prompt assistance.

Best regards,

What type of bug are you experiencing?

Documentation

Steps to Reproduce

Enter card detail and getting error

Expected Result

need to do payment and assets purchase

Observed Result

getting error

Platform

Crome

Operating System

Windows 11

2

Contact support on: support.fab.com/s/?ProductOrigin=FabSupport

Other people are having that issue, and it looks like if the system detects a suspicious activity, it will lock the account for making any payment (for a specific time) but fab staff should provide a better response.

Otherwise try to pay with paypal or use a different epic account.

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