Hello ,
Thank you for posting in the community and the issue is most likely due to the fact that you need to update your windows and drivers.
Please check the release notes and system requirements: https://www.twinmotion.com/en-US/docs/2023.1/getting-twinmotion/hardware-and-software-specifications-for-twinmotion/hardware-and-software-specifications-for-twinmotion-2023-1
Here are things to check:
- Windows 10 64-bit version 1909 revision .1350 or higher, or versions 2004 and 20H2 revision .789 or higher.
- DirectX 11: Latest drivers
- DirectX 12: Latest drivers
- Vulkan: AMD (21.11.3+) and NVIDIA (496.76+)
- DirectX End-User Runtimes (June 2010)
Hope this helps and if your still having issues please contact us by submitting a bug form:
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.