Packed Game Crashed after 5-10sec

Hi,

What happened? I packed the game successfully. I launch the game, it works about 5-10sec correctly and then crashes. I could get this log:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Quartier.exe
Application Version: 4.13.1.0
Application Timestamp: 57f4d34d
Fault Module Name: VCRUNTIME140.dll
Fault Module Version: 14.0.24215.1
Fault Module Timestamp: 57bfd5ab
Exception Code: c0000005
Exception Offset: 000000000000c7c9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4177
Additional Information 2: 4177ad38f43deea996570a27795ef358
Additional Information 3: e155
Additional Information 4: e15554b3ec7341480336428a758c1a94

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What can I do to fix that? I’m very new to a packed game crash and I need help ASAP… for now all my work is useless… and everything works like a charm in the editor.

Thank you for any help.

It looks like it’s a memory issue. I’ve made the scene lighter and it looks stable to me.

In the editor, I often need to increase the textures pool size to 1200 (r.streaming.poolsize 1200).

How do I export the texture poolsize to a package?

Memory leak? I was looking at the Windows Task Manager and the UE4Editor.exe rises from 0k to 3000MB in about 10sec and crashes. (UE4.13.1). UnrealCEFSubProceess.exe stays steady at 40MB.

I’m trying to give as much info as I can because I need this to be fixed because it’s in a professional context.

Hello E847,

You can edit you project’s texture streaming within the DefaultEngine.ini which will translate to your packaged game. Take a look over the posts below for more information on this topic.

In regards to your app crashing, it is hard to tell what is occurring based on your logs. It sounds like you believe it to be associated with a loss of memory or memory leak. Can you provide me with a screenshot of your packaging settings so I can take a look at how you are packaging your project?

Thank you,

Hello Andrew,

I’ve verified the PoolSize and the editor launches with a streaming pool of 2000MB. However, it does not solve my problem of crashing a packaged game. Loads correctly, is playable, crashes after 10sec.

Here a screenshot of my package settings. Nothing fancy, it is limited to one map only.

I hope you can tell me there some setting I should change. That would be easy.

Thank you,

Eric

Thanks for the screenshot. I would try removing the maps from your list of maps, check the ‘Full Rebuild’ option, and check the ‘Cook everything in the project content directory.’

What this is going to do is rebuild your entire project, and makes sure there isn’t any missing references in your packaged product. This could be what is causing the crash when it is opened as a standalone game.

Let me know your results, and if you get more error messages share those so we can continue to troubleshoot.

Cheers,

H

Hello Andrew,

I run the packaging command twice. First, I got errors because of files I didn’t use. I delete them and run it again. No errors during packaging but it didn’t solve the problem.

I found the issue! But still need help.
I’m using UE4.13.1 and I’ve imported Vehicle Pack Vol.1 cars (Vehicle Pack Vol.1 in Props - UE Marketplace) from a UE4.11 project. I just noticed that those assets are not supported by UE4.13.1 and it crashes any packaged game; there’s no problem in the editor.

IMHO, unsupported assets should crash the editor right away: I’ve spent an awful lot of time on this. And my first question could have you lose a lot of time too. Well, I’m learning from my mistakes…

Do you know how can I fix an unsupported asset? How to make those cars compatible with UE4.13.1? I need cars…

It is the responsibility of the seller to provide support to users who have purchased their packs, so you would need to contact the seller to get a compatible version.

The only other advice I can offer is that you export the vehicles and associated content, and instead of upgrading your project, you import them manually and try to resolve the issues on your own.

Let me know if you have further questions.

Thank you,