Hi Jefferson.
The email you received was about your support ticket being closed, but the issue itself has not been fixed yet. Support tickets for bug reports are typically closed when we confirm the issue and log an internal bug report for it. You can then follow the internal bug report to track the status. Your support ticket had been kept open for longer than normal, which I’m sure led to the confusion.
Depending on the issues that get reported to us, it may sometimes take months for a bug to get fixed. We avoid unnecessarily keeping the support tickets open for that duration.
Cheers