Packaged game doesn't run on other PC

Hello, everyone!
I’ve recently finished developing a game and have packaged it for shipping on Win-64 platform. Everything works fine on my PC: it launches, it expands to fullscreen, I may play it and so on. But the point is that when I transfer the “WindowsNoEditor” folder on any other PC (OS is Windows, 64-bit) it doesn’t start. I mean, there is even no error message or something. The process is shown for a couple of seconds in the task manager but then it just disappears.

I’ve already tried a lot of things: I tried to package it with different compilers, I tried to shut down any kind of antivirus software or firewalls, I tried to change the settings of those computers’ GPUs, I tried to reinstall UE4 Prerequisites and I even tried transferring using different data storages: USB flash drivers and cloud storages – none of that helped!

Which is why, I finally write here and I hope for your support and help.

Thank you.

Hi JointPoints,

Please provide your Project Log from your Project Folder, Located: ProjectName\Saved\Logs. Also provide an logs from the WindowsNoEditor folder. Lastly, please package again and provide the contents of the Output Log: Right-click and clear Output Log, Package, cut&paste contents of Output log into a text doc and post as an attachment.

We will continue to investigate upon receiving the requested logs.

Thanks,

.

Try to reinstall the Visual 2015 redistributable file in the PC you are trying to run. If your package has no high hardware requirements it would solve the problem.

Good day to you, mngpssn! Thank you so much for your reply!

Your piece of advice seemed useful for me so I followed it but, unfortunately, nothing changed. I’m still not able to run the game on any other computer and I have no idea what could have happened :frowning:

Good day, ! That’s a pleasure to hear from you!

As you asked, I attach to this message my log files. File called “ROMAN18” is a project log created while working within the engine and file “ProjectLauncher” is a packaging log which was made while building the game with the help of Project Launcher. Talking about WindowsNoEditor folder, I should say that it doesn’t contain any logs as that is a shipping build, I guess…
Should I try to make a development build (to probably provide more information)?

Thank you in advance.

ROMAN18.log
ProjectLauncher.log

Ok, are you able to copy your current project and run it directly in the other PC? You will have to install UE4 on it I know.

But it seems to be a library that has not built well. Please verify this, if the app runs in debbug mode, package the app and try to run it. If runs, we will know that is a library that we need to highlight in the settings in order to attach it for running in every PC. (Try to make some name folders in Roman XVIII shorter as well).

I don’t know why… but debug build launches and works perfectly on any PC… No errors and no warnings.