Packaged Game Crashes Video Driver

Development Platform & Builds
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1

I have packaged my game and it is crashing on one of our testers machines with the following.

60842-crash_video.png

Specs of the machine are as follows:

OS: Windows 10 64bit
CPU: Intel Core i7-4710HQ @ 2.50GHz
RAM: 8192 MB
DirectX Version: DirectX 11
Display: Intel HD Graphics 4600

So we updated the video driver via

That didn’t fix the problem, so I turned down the graphics settings in the game to low and repackaged.

4361-ue4ingamescalabilitysettings.png
4361-ue4ingamescalabilitysettings.png784×527 109 KB

However, we are still getting the crash.

It runs at a solid 62 fps on my old ATI Radeon HD 3870.

I know that integrated graphics aren’t recommended. But can it really not even load a single map and one character game? Essentially all we have is a fps template with a map, that’s it.

We ran ShooterGame (which is a lot more complicated than our game) successfully on this same machine before upgrading to windows 10.

2

Hello erebel55,

Could you attempt to package and run the ShooterGame project using your new Windows 10 setup? I’d like to see whether the issue is project-specific, or if it is something relating to your updated driver or OS. I look forward to hearing your results.

Have a great day,

Sean Flint

3

Hello erebel55,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. Feel free to respond to this topic with any additional questions, or if the issue is still occurring.

Have a great day,

Sean Flint