Overlay and Achievements worked in Dev deployment, but now doesn't work in Live deployment

Hello, We really need some assistance with an important issue we are having.

The Overlay and Achievements worked in Dev deployment, but it doesn’t work in Live deployment.

I am wondering why this could’ve happen.

The prompt to connect to an Epic Games account, the Overlay and the Achievements all worked perfectly fine when testing the game in the Dev sandbox and deployment, but now that our game is live the EOS stopped working.

At first I thought it was because we still had the Dev Sandbox and Deployment IDs set in our unity project (We use the PlayEveryWare EOS plugin). I changed it to the Live IDs and resubmit, but the problem persist. The only difference is that now the Overlay and Achievements don’t work in the Dev sandbox either.

Any help would be really appreciated, and please be quick if possible since we don’t want our user to experience this issue

We will be trying to fix it, but help would be really appreciated

Thank you!

Hey there KimulatorFilms,

So we can take a deeper dive into your issue, we would like you to submit a private case. This will allow us to gather more information from you!

Thanks and take care!