Hi all! For the record, we do take piracy on the Marketplace very seriously, and encourage anyone finding the content to email it to email@example.com. Several of us are on the other end of it, including me, and I log everything reported to us into an ongoing spreadsheet that we act on. I work closely with legal and our sellers to combat this. I don’t want to go into the specific techniques we use to combat piracy in public, but this is something I personally devote a lot of time, thought, and energy to fighting.
The best thing for content creators whose packs have been pirated to do is:
Report it to us at firstname.lastname@example.org
Look at where the files are hosted and comb the site for DMCA\copyright takedown information, and follow those directions to request the content to be removed. This is surprisingly effective. I have more detailed information on this I can share privately if anyone is interested.
If you receive a support request from someone that needs help with their content or wants you to send them files for the latest version, I strongly encourage you to ask for their Epic ID and the Order ID from their Marketplace receipt, then email us at email@example.com to verify that it’s a legitimate purchase. We’ll give sellers this ability in an upcoming revision of the seller portal, but for right now we’re handling that internally. If they become angry or rude and won’t give you the information, it may not be the best idea to send them anything or support them, because it’s extremely easy to prove they actually bought it.
As a reminder, the downsides of pirating Marketplace content is that there is absolutely no support from the seller, no bug fixes to content, no updates at all, the pirated content may not work with new engine versions, and Epic cannot step in to help get customer support issues addressed, hold sellers to a high standard, or really have any involvement at all. They’re basically frozen snapshots of unsupported, non-upgradeable content that will gradually age and become out of date as new engine versions are released. Essentially, they’re completely on their own and working in a vacuum. Since Epic has a policy of not imposing digital rights management features (DRM), the best thing we can do to combat piracy overall is to develop a supportive ecosystem with constantly-updated, Epic- and seller-supported, fully working high quality content. Realistically, we’ll never be able to stamp out 100% of all piracy, and that to me is a great reason for the Marketplace team to work our hardest to make the Marketplace a superior alternative, and keep doing the best we can.