Opening Character in Persona, has the character far away in the preview window

What is it which makes the character so far away in the preview window by default please?

Ok a screenshot will make it easier to understand what I’m asking here…

See here when I open Persona for these characters, Shinbi starts close and nicely framed, while Serath starts miles away, forcing me to zoom in every time. What is controlling the initial distance from the character in Preview window? Thanks