Unreal_Josh:
Part of the request was because the seller was dinged for how Epic handled the case, so that shouldn’t factor in to the review. The behavior of any seller on Marketplace does matter, and something we take seriously. The challenge is that when an issue happens outside of our official channels, it’s harder to confirm. If unprofessional behavior is happening, we’d prefer to work on that behind the scenes through the help system and take action that way.
I will pm you then.
Unreal_Josh:
We respect the privacy of our customers and don’t share individual buyer information with sellers. When a seller is working with a customer to troubleshoot an issue and wants to confirm that the product was properly purchased, we will confirm that the transaction is valid, has not been refunded, and we will provide the date of the transaction. No details about the customer are shared.
So I assume then he just “guessed” who is the person that made the review? My usernames are slightly similiar, but not enough to know for sure. So unless he can connect my email to my Epic username, there is no way he could have known, and this is what I am concerned about.