Objects disappear when you DirectLink, using the Datasmith Exporter for Archicad.

After the DirectLink, the visible objects are no longer visible. It is visible until just before, and the reason why it is invisible is unknown.

The scenegraph says there is an object, but it is invisible in the viewport. The contents of the Twinmotion library will be only displayed.

User links directly to Datasmith using his Archicad.

Do you have similar problems with a huge range of Archicad data?

Hello there and thank you for reaching out, I would be curious to see your file if you are able to share it through the "contact us" button, that would be awesome.

Otherwise, the first thing that I would check is if the problem is with flipped faces. Select the object in the scenegraph, and use the double-sided material inside the material setting. If the object appears is because either Datasmith is doing something wrong with flipping faces or the faces were flipped in the original DCC.

Let me know if that helped at all, and please use the contact us so that a support agent can double-check if this is a bug or not.

Thank you

MC

MC

Dear MC.

Thank you for the reply.

Communicate the confirmation to the user.

If the situation does not change, we will send the specific project to the contact.

Hello,

I'm udating this post since I have the same problem. I had a functional twinmotion linked to my archicad project, and suddenly all the archicad objects stopped appearing.

I didn't find the double-sided material inside the material setting of the scenegraph you mentionned.

I've used twinmotion since released whitout any big issues so I'm confused about this one. I tried to update to the new version of twin, I uninstalled and installed again datasmith. I did evertyhing twice. I tried to change the version of archicad. My project was created on the version 25 and now I migrated on version 26, but it didn't do that the other years so I'm not really sure it's an issue. I will try to share some images below:

Bigger problem: when I try with any other project, old, new, anything, it's doing the same. Nothing. When I click on "zoom on to the object" in the scenegraph, it just zooms on the "xyz with yellow ball on the center" (don't know the name) tool.

Let me know if this issue tells you something and thank you for your help since right now Twin is litteraly not working at all for me...

Kind Regards.

DG.

Any reply from twinmotion would be appreciated.

I have the same problem, has anyone found a solution?

A characteristic of the files in this case was that the models were very widely spread.

As a trial, limit the extent of the model to less extent within the same file, on the Archicad side.

I think you can isolate the problem with the results you linked directly.

If you have the same problem with a simple narrow model, I don't think that is the same cause of my problem.

I apologize for my poor English.