nvidia bug

So i have a feature in my game where the player can use VHS players to get hints for the puzzles in the game. I have had reports from users with NVIDIA cards where the TV just appears white. I have no idea what could be causing this and I cant replicate it with my AMD card.
NVIDIA:


AMD:

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Do you know which nvidia cards in particular are causing this to happen? - Is it just RTX or GTX cards, or both? Could maybe be out of date video drivers for those nvidia users too. Strange.

There’s a known issue with the current 560.70 drivers. I have experienced some issues myself.

both are rtx 3060 users

Im going to test with different lighting models, ray tracing and stuff to see if i can find the problem but its gonna be a long process to keep sending out different versions to test