Not receiving "Trader Verification" onboarding email

General Issues & Bug Reporting (Fab)
1

Summary

Not receiving “Trader Verification” onboarding email

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/trader

Steps to Reproduce

  1. Begin the Publisher sign up flow
  2. Complete all steps up to the Trader Verification flow
  3. Complete the Trader Verification
  4. Land on a screen saying “Since the email you provided to Trolley differs from the email used for your Epic Games account, we’ve sent a verification code to {email}”.
  5. Wait forever and never receive any email. Attempt to " Resend Code" several times to no avail.

Expected Result

I should receive an email with the code

Observed Result

I do not receive any email. Nothing in spam, nowhere.

Platform

PC

Operating System

Windows

Additional Notes

I have tested sending emails to the exact email listed that it says it will send it to and it does work for me, so it must be something on the Fab platform end.

I’m also not really able to try other emails or try anything to continue, since I’m stuck halfway through the onboarding flow. Ideally, email would be verified earlier in the process so that I could attempt to try other emails if something was wrong with a particular email address.

2

Thanks for this report, @mashlolz . I recommend reaching out to our support team to get help with this :point_right: https://support.fab.com/s/?ProductOrigin=Fab

3

Thanks for the link. However, whenever I submit a support request using that site, it just reloads the form. There’s no information that it was submitted. I’ve tried several times, and waited several days and haven’t heard back, so I assume it’s not submitting the requests.

4

Thanks for letting me know, @mashlolz . I’ve reached out to the support team to see if they can find your tickets (or if there’s a bug in the system).

5

Ok, looks like I gave you the wrong URL. I’m so sorry! Try again?

https://support.fab.com/s/?ProductOrigin=FabSupport

6

It worked this time, thanks.

7

I’m having the same issue.

“Since the e-mail provided to Trolley differs from the email used for your Epic Games…”

But I didn’t provide any e-mail to Trolley, this is not my correct e-mail address, and I cannot receive any verification code.

My correct email is “fernando.bernardo82@gmail.com”

I Already opened a ticket for support in the past but didn’t have help.

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Just open a new one, hope to have a solution.