Not Installed 4.10.4 is on the button and I can't get past it

I have installed Epic Games to a point where there is a menu across the top starting with Unreal Engine on the left. I click on there and below is a button which is grey with “Not Installed Unreal Engine 4.10.4” written on it and a downward pointing arrow to the right. If I click on the arrow, “Unreal Engine 4.10.1” appears in white writing. If I move the mouse-pointer over it a yellow background comes up. I click on that and it disappears and nothing further happens. I have also tried clicking on the blue and white “Get Unreal” button on different forum/questions/wiki pages and nothing happens then. I am using a Windows 7 machine. I am not on a proxy server. When I type at the DOS command: nslookup I get:
Server: Unknown

Non-authoritative answer:

Not sure what else to do. Can anyone help me please?

Hello LanaDoodle,

Thank you for reaching out to the Epic support team. We have recently restructured our support system to better assist our users across Epic’s growing catalog of products.

Epic Games launcher support will now be handled by our Player Support team through an email ticketing system and active knowledge base. This support will encompass the download and installation of the launcher and the various Epic Games products hosted on the launcher (UE, UT, Shadow Complex, Fortnite, and Paragon). The launcher support team will also handle connection issues related to these products. The launcher support site can be accessed here (

Traditionally, Unreal Engine support has been handled through AnswerHub, and this particular process will not change. Users of the Unreal Engine may continue to post questions and issues as normal and interact with the engine support team. Any questions or issues that arise prior to the successful installation of the Unreal Engine should be directed at the website above and the launcher support team.

Those seeking assistance with the other individual products may do so through the following pages:

Unreal Tournament -

Shadow Complex -

Fortnite - Coming soon

Paragon -