not connecting have to use off line

Every time I go log in to use unreal, it says “no version information received”
then when I am prompted to log in, it says, “did not get a response, is the internet on?”
But I do have an internet connection. (obviously :slight_smile: )

Does anyone know how to fix this?

Have you tried Verifying the engine version?

Probably this wiki page will help you: A new, community-hosted Unreal Engine Wiki - Announcements and Releases - Unreal Engine Forums. :slight_smile: