Not adding to library, not displaying prices, not loading in launcher/ue5

Summary

I am unable to access my library, or pull up FAB within the launcher, as well as in ue5. Also, when I am trying to get a new asset, it doesn’t display prices, says “buy now” even when I filtered to free products, and even if I do get the opportunity to add it to my library, it doesn’t actually add it to my library in the launcher and I’m unable to access my library on the website, so how am I supposed to use this tool?

What type of bug are you experiencing?

Other

URL where the bug was encountered

Steps to Reproduce

in chrome:

  • login to epic games via fab website
  • click “my library”
  • error

in epic games launcher:

  • click fab tab underneath unreal engine on the left hand side
  • error

in ue5:

  • click window
  • click fab
  • new window pops up
  • error

Expected Result

an error with the following text:

Oops! Something went wrong…
Please check out our Help Center or contact support regarding this issue

Observed Result

an error with the following text:

Oops! Something went wrong…
Please check out our Help Center or contact support regarding this issue

Platform

chrome, epic games launcher, ue5 tool

Operating System

windows 11

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