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Not able to download Purchased item

Hello

We purchased this item from the asset store on this account Modular Menu System in Blueprints - UE Marketplace.

The money was taken, we had no billing email, and now instead of a download button we still see the purchase button. Not sure why this is happening.

Hey Hollow Robot, I’m sorry to hear you’re experiencing issues with downloading your product. Have you contacted the marketplace-support@unrealengine.com address to let them know? They should be able to assist you in this. =)