No version information received and subscribe button

I have a subscription that says active. After switched from mac os to windows(I’m using the same mac), I can’t install any version of the engine since there’s always subscription button there. Also everytime I open the launcher, there will be a No version information error.

please help.

I will close this thread because it has already been asked: Error! No Version Information Received - Getting Started & Setup - Epic Developer Community Forums :slight_smile: It seems like epic games has some server problems.