No version info error & connected to internet error upon install

Development Getting Started & Setup
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21

@nocturna76

I apologize for the lack of follow-up on this issue. We would like to resume the investigation and try to get this issue resolved for you.

As per the email conversation that our engineers have had with you, we ask if you could please upload your log with “veryverbose” logging enabled. The previous log you attached did not have this setting enabled.

To accomplish this, first close the Launcher. Then, navigate to this location:

C:\Program Files\Unreal Engine\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config

Open the file" DefaultEngine.ini into Notepad.

At the very end, add the following (without the bulletpoints)

  • [Core.Log]
  • LogHttp=veryverbose
  • LogOnline=veryverbose

9174-veryverbose.jpg

Save the file and make sure that it saves successfully with the changes.

Then, run the Launcher until it gives you the error message.

Close the Launcher again, and navigate to this folder location:

c:\users\YOUR_USER\appdata\local\unrealenginelauncher\saved\logs

If you open the most recent log in the list, it should have a lot of information inside of it. Put this log in a zip file, and attach it here.

Thank you!

22

thank you for making this attempt, but at this point, i’ve already been waiting 2 months for some resolution, so i’ve understandably moved on to another game engine that is free to use & actually runs without me having to try a million different things just to try & get a paid product to work, when it already should have from day one