I wanted to ask if there will be ever any chance of propper development support by Epic Games?
I’m developing alone actross all Consoles and PC and UE4 is getting more unreliable with each update and parts break and no longer work.
Right now I’m again stuck at a part of PS4 development where it drastically changed from 4.23 to 4.24 and the source file is entirly gone in 4.25.
This results into a feature required no longer to work and Forums are mostly dead or answers way to old to be usefull. Now I sit here with a complete game and just this one feature to be broken and it can’t release and absolutly no support.
For over 2 years I try to get access to UDN, tried to get in touch every ~2 month but NEVER any answer, feedback or anything. Every platform, from Steam over Switch to PS4 as propper support and even Unity has a dedicated support section (paid for service) with easy access.
But Epic does not provide any support at all. any chance this will ever change?
Not sure, try contacting them on different channels, i.e. Twitter.
Perhaps it’s some communication/mail issue. I see no reason for Epic refusing UDN access for someone willing to pay for it…
(I know you might try, just trying to guess a solution)
Are you looking for paid support because they have that in some manner though I’m not sure how people go about getting that. It might not be affordable, I wouldn’t be surprised if they only really offer that kind of support for AAA studios with custom licensing.
Also remember, if you’re on a version of a game engine that’s working for you, consider not upgrading to a new version because something might break.
Hi @PolygonArt_WEN, have you filled out the form to start a conversation regarding custom licensing and UDN support? You can find it here. I assume you already have access to our console forums, if not, shoot me a PM and I’ll get you situated.
I’d like to reiterate what @darthviper107 said - When working on a small team, it’s sometimes not worth the cost of upgrading to a newer engine version. If you have a stable version of your game with all of the features you need, it’s generally better to stay on the version you’re on. There’s never a requirement to ship on the latest version. Gears 5 shipped on a modified version of 4.12 for example, and Valorant is on 4.22
EPIC supports the Unreal Engine right now! Just call one of their business development guys and talk about what you need.
They have training seminars, they have contact-based support, and they sell consulting by the hour or for specific engagements.
I don’t understand what’s not working if you say you’ve tried contacting them, and don’t hear back.
They also have tons of documentation on the web, and they provide the full source code to the engine so you can debug almost any bug you run into yourself.
It is, by far, the best supported game engine (or graphics visualization engine) I’ve ever used or encountered.
The second-best supported is probably Tombstone/C4 engine, mainly because the guy who develops it does answer questions in the forum at times – the other surrounding documentation isn’t nearly as rich. But you also get source, there.
The other engines are all worse, either because you don’t get source, or because the documentation is worse, or both.
I’m working on an Indie Game and tried to get in touch via the form several times. Nothing.
The issue is there is no stable UE4 version. There is always something broken. UE4.22 had tons of Editor crashes, 4.23 had a broken shader compiler for the Nintendo Switch and increased Memory load on the Switch as well as Broken Audio on Xbox. 4.24 has broken the way Windows Server Files used to work and PS4 does not use the save icon given and so fails certification.
And this is my issue. The file handling this was several hundert lines in 4.23 with some suggestions to get it working on the forums. In 4.24 this file is down to 70lines and no where close to the old one and in 4.25 the file is entirely gone.
I’m now debugging for over a week and can’t find a way around as basically everything on this topic changed. There is no documentation at all for this, the documentation available is extremely sparse and not covering any important topic and outdated by many years.
Sony support is just telling me to contact the non existing Epic support. And here I am in an infinite loop of no support and a broken UE4 version. Yet again…
