No option to login for PPI / Epic

Development Asset Creation
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1

Hi guys, for some reason when trying to export a model via PPI I no longer have an option to login to my RC or Epic account?  (see screenshot).  I transferred my account to Epic a couple of weeks back and have exported serveral models without issue. 

I have tried clearing browser cache and changing the default browser.  Also tried creating a brand new Epic account and logging into that. 

I need to export some models for deadline tomorrow so any help woud be much appreciated!

2

I got past that by clicking “remove the license for all users on machine” option that appears in the Application Setting panel (initially there were the 3 options). After that I was prompted with the login dialog with the option to sign in with Epic Games. Hope this helps.

3

Hi,

I concur with iglenn69’s advice. We have also created some new FAQs:

https://support.capturingreality.com/hc/en-us/articles/360020684099-Cannot-export-my-model-in-PPI-mode-after-migrating-to-Epic-games-account 

https://support.capturingreality.com/hc/en-us/sections/360005566879-Migration-to-Epic-Games-account

Let me knw if you are still having any trouble with this.

 

4

Many thanks guys, that process worked!   Mike