Hihi
Greetings @anonymous_user_d2a7f857 !
I do not speak Português, so hopefully, you will be able to translate. We would like to help you get the discussion started regarding your topic. However, we are unsure as to what issues you are having.
What can you not open? If you could provide us with more details, we could get a discussion going to provide you with possible solutions.
'- Your Friendly Neighborhood Moderator 