No one can download my project from Fab

Summary

Hello,

The create project button do not do anything , so it’s impossible for any customers to download my asset project. I’m receiving email mentioning this problems.
Even I can’t create a project from my librairy.
I’m concerned that this ends up with bad reviews and refund requests, which woulb be a shame consiredinr how much work I put into it.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Try to download my project after buying/ owning it,

Expected Result

A project should be created via teh Epic game launcher.

Observed Result

Nothing is happenning.

Platform

Epic game launcher

Operating System

WIndows

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At least 1 refund request was sent to FAB already from what I know.
Please I’d really would appreciate some help, because those customers probably won’t buy it again unfortunatly.

Thank you for your support.