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No information version recevied

Hello community
I’ve been in trouble since a few days ago with Epic games launcher
Whenever I try to open it says: ERROR! No version information recevied
This happens since the UnrealEngine is free
Try reinstalling but still the same and now I have no motor.
I look all questions related but none helped me.

thanks for any help

Hi there,

Epic created a little troubleshooting guide for issues like this, but there hasn’t been a permanent fix for this yet. Try going through the steps outlined in the “Error! No version information received” section of this guide:

Hope that helps! :slight_smile:

Thank you very much for the help.

The problem was Bitdefender, I had to uninstall the antivirus and now everything works perfect. (Turn it off or adding UE4 the exclusion list does not work)