No help from support in recovering the account

Dear Developers,

A few years ago my Epic Games account was cracked up and stolen, I contacted support but they couldn’t help me, I sent all the proofs, receipts, usernames, email addresses, public ip address, even my account ID, bank card number, but nothing. Yesterday I tried again but was rejected by support. I really want to get that account back because I spent a lot on that account.

Hope you can help, have a nice day.

I got the problem too and i have a black knight account , i gave them everything please help us !
and whats going on right now with your account you got it ?