Newly Uploaded game will not launch from launcher

Distribution Store Presence & Configuration
1

I have a dev build that, when pushed to Stage, would not launch from the EGS client, though if you launch from the directory itself, the game works fine. I tried changing the name of the executable and re-uploading the binay with the BPT, but the problem still persists. I have scoured the documentation and nothing clues me in as to what I am doing wrong.

Do any of you have any ideas what I might be doing wrong?

3

Hi vzilblis,

Could you raise this as a private discussion (selectable when hitting “new topic” in the top right of the Epic Games Store forums) please? To help you out we’ll probably need to know some information about your game and account!

Thanks
Harald

4

@vziblis, we have removed your second message on this thread as it contained a large amount of personal information to do with your account. Please be aware of posting PI in the future.

As @Haraldmasaurus said, please raise this as a private discussion.

Thanks!

1 Like
5

For the record I actually did that back on the 18th and have not yet received any acknowledgement that the discussion was noticed.

6

I’ve asked for a refund of fees. This matter was risen on support messages on 03/18 and it has been over 2 weeks without the slightest acknowledgement of my issue. I will not be releasing on EGS if this is the level of developer support that is offered, and if you can expedite my refund I would be appreciative.

7

Hey vziblis - our apologies for the delay. I’ve responded to that case with more information and will stand by for further word.