New product not showing up on FAB

Summary

Product is showing as live on my seller dashboard and can be reached by direct link but is not showing up in search, new content or on my seller profile

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

Steps to Reproduce

Search for The Firework Show or visit my seller profile Lobo Labs and the asset The Firework Show does not show up.

Expected Result

That the asset The Firework Show will not show up, despite being live.

Observed Result

That the asset The Firework Show will not show up, despite being live.

Platform

Firefox, Edge, Chrome

Operating System

Windows 10

Additional Notes

I have already e-mailed support about this issue and they said that they are working on it but I want to make people aware if they are planning to launch a new product any time soon, this might effect them.

Hey, I have encountered the same issue with a product recently. You just have to send a new update for it to show up properly (any small update, even just changing slightly the description to trigger the update)

2 Likes

You are my saviour, worked like a charm

2 Likes

EMP-16993 has been added to our ‘To Do’ list. Someone’s been assigned this task.