Just bought some assets, reloaded the launcher and used the FAB reload button several times, but the items are only visible on the internet FAB page. The provided FAB downloads only include textures and models, no materials.
How can I get the materials or better yet the content accessible from the launcher?
Try with the inbuilt Fab Plugin from your editor.
Otherwise try to relogin from your epic launcher or re-install it(clearing any cache as well).
Thanks, this does create the materials, but is not extracting the fbx properly, only a combined mesh.
using 5.5.4
The quote was removed above, pinging you hereby.
Using the FAB plug-in and the separated meshes from the fbx download file offers a workaround for the missing launcher content.
Hi there,
So glad to see you found a workaround!
In the meantime, please reach out to our support team for assistance: https://support.fab.com/s/?ProductOrigin=FabSupport
We will investigate the issue.
Thank you.
Hi again,
It appears the latest two products you acquired are DCC/Exchange formats.
These aren’t accessible in the Launcher yet. You will need to get them through Fab.com or the Fab plugin in UE. Hope that helps a bit.
Thank you!
Thanks for the help, btw today bought other products and those are accessible via the launcher as expected.
Now download hangs at initialization, but this is another problem…fix downloading via project FAB.
