Need some troubleshooting

I have been using Twinmotion EDU 2023.1.2 to render SketchUp models. For the first time, I run into an issue whenever I try to load one particular model. I can see the file in the Scene hierarchy, but it’s not showing up in the preview window. I have tried using SketchUp, Datasmith, FBX, and several other file types. Can anyone help?