Need fix for render export - gpu crashed or d3d device removed. check log for gpu state information.

Development Programming & Scripting
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1

Hi everyone,

I have attempted several tries at troubleshooting the “gpu crashed or d3d device removed. check log for gpu state information” this happens when i go to export my movie. it goes into the rendering process but then lags then crashes. i have tried changing all the Trddelays, updating driver and that’s pretty much all i have seen online for solutions. I cannot export anything i have made. Does anyone have another solution to this?

2

Hello, Jez,

So, as always, see if this problem persists in other projects.

So, create a mock movie in a completely new and empty project and see if you get the same error.

3

Hi Leo,

I did create a new level and make a generic movie but with nothing in the scene, pretty much bare bones and it worked. Am i to believe that my hardware cant cope with the rendering? or is there something else in this particular level that is effecting it? my hardware processes everything in epic and is decent so dont know why that would be the issue.

4

I do not think so. I think that there is either a bug or incompatible scene component that is causing the issue.

You’ll need to run a few more diagnostics to figure out what is going on.

I suggest:

  1. Try creating another movie within the same (original) scene and see if exports. If it does, then that means there’s an issue with a component in the (original) movie render. If it doesn’t then it means there’s a broken component in the project itself.

  2. If the above latter is true, try migrating the ENTIRE project to an empty project and try again, exporting the movie file there. If you still get an error, then it means that one or more of your assets is causing the issue.

5

Hi Leo,

So i tried migrating, and it seems that majority migrates except the level itself. It also crashes at 99% I’ve attempted this a few times and it continually happens

6

Got it. Okay, try duplicating the level and migrate that and see what happens. Levels often have a cache that they use. It could be corrupt.

7

Ok so i duplicated the map/level and then it came up saying failed - error said couldn’t migrate package because of the load of the asset failed

8

Can you upload a video / link to video so I can see exactly what’s going on?

The next thing I would have suggested for you to do is the SAVE LEVEL AS something else, but I need to see what is happening so I don’t throw out guesses.

9

Here’s a link to a video of what occurs when it tries to render.

https://drive.google.com/drive/folders/1-04Uq3WpduZ24Ds3KIGlGbYV-EqJZ-IH

10

Okay, the video helped because there was so much information that you left out.

There’s a lot to unpack:

  1. Your texture streaming pool is extremely high for such a small scene. Do you make that scene or did you download it?

  2. You have a D3D12RHI error, which means, probably, that the graphics card is crashing. Why it is, it could be because it’s too hot, it ran out of data, its driver is out of date, or any other number of things.

Take a look at this article:

  1. What exactly have you done not to get this pop-up window?:

image
image1920×1080 211 KB

Are you streaming in data and attempting to record it through the Engine?

PS: Though I like Eminem, he’s not conducive to the focus needed to bug fix.

11

Hey Leo,

I made it myself through watching a tutorial, so all the bits and pieces were taken of a free megascan from marketplace.

I’m not sure why i don’t see that pop up, i don’t think it was on the tutorial either, maybe he had me create different settings.

LOL by this stage i had given up trying to fix it myself and wanted to drown in some of his misery based lyrics