My unreal crashed after i click the Track Active Frame in MetaHuman

My unreal crashed after i click the Track Active Frame in MetaHuman

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Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000018b9cd39ac0

amdxc64
D3D12Core
D3D12Core
vulkan_dzn
vulkan_dzn
vulkan_dzn
vulkan_dzn
vulkan_dzn
vulkan_dzn
vulkan_1
vulkan_1
vulkan_1
vulkan_1
amdvlk64
nvoglv64
vulkan_1
UnrealEditor_VulkanRHI
UnrealEditor_VulkanRHI
UnrealEditor_RHI
UnrealEditor_RHI
UnrealEditor_WindowsDeviceProfileSelector
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
kernel32
ntdll

Hi @zzannn22, Welcome to the community!
I can understand your frustration, let’s go through a few steps to solve the issue.

  • The crash mentions AMD graphics try updating to the latest drivers. Outdated drivers can cause UE to crash.

  • Check on your GPU documentation to ensure your GPU supports Vulkan, if not try switching the rendering API to DirectX 11 or DX12 within the UE settings.
    In Project setting under the windows option, you should look for Default RHI section. Change it to DX11/12 if it’s on Vulkan.

  • Disable Track Active Fame in the Metahuman plugin or try using it with lower settings.

  • Verify if you have the latest version of the engine and the Metahuman plugin matches that version

  • Your project might have some corrupted files, try starting a clean new empty project and check if Metahuman works.

  • Try Updating Windows, sometime if can fix GPU Driver Issues

Let me know if any of these works