My request to the Epic Support was ignored and closed(Fab product issue)

I didn’t know where else to go, since even primary Epic Help Center choose to ignore issue I’ve encountered.

Anybody can help me with it simply by checking if the particular Fab plugin(free) works in your case, because in my it does not.

It called ‘FPS on Startup’, very simple little free thing.

Just fresh reinstall of Win10, Epic Launcher, UE_5.6. I successfully installed all dozen of my other plugins on freshly downloaded engine, but this one give the error for some reason.

So I am interested, does anybody else having trouble with it?

P.S. in my Epic Help token was answered not by a personal but by some automatic stupid bot, all it managed to propose is some basic stuff like “please try restart your computer”, or “reinstall the game”, it is not a game, it is plugin, but Epic bot never payed attention. After few messages it just closed the issue. What kind of Help is that.

P.P.S. It is clearly on the Epic Launcher side, not user. Clean Windows 10 setup, what else can you want.

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It installed and worked for me, no problemo… :slight_smile:

This ‘enshitification’ is everywhere. It won’t be long before the tactical advantage that new companies have, is actual people dealing with issues. In the end, it’s worth paying people to do these things.

I would pay more per month to have a bank/internet provider/service where you can just phone and get a person instead of an infinite black hole of ‘press 1 for this, 2 for that…’, finally ending up with a bot which is no help.

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Well, if it works on your machine, and worked on mine(before Win10 reinstall) then it is clearly something with my current setup.

See, I didn’t mention that I did something ‘unusual’ before all this, and now I am like 80% confident it happened because of such an action.

You know that Unreal Engine occupies drive quite a lot right? Many gigabytes. So after Win reinstall I wanted not to download entire Engine from zero, instead use that I had before on my D: disc, from a previous system. So I renamed it, initiated download in Launcher, closed, deleted, renamed old back, opened again Launcher and after a minute it accepted old one and everything fine.

Such a method is simple common sense and it is recommended across the internet. Tried that new Engine, everything works fine and cool. Except that particular plugin.

So you where I am going with this?

Something went wrong, it accepted the Engine but not some plugin’s it had. Then some kind of crap/cache was left somewhere on a system by Epic and I think that what causes such an peculiar, rare error. Already know that’s not in the obvious folders with “Epic” or “Unreal” names, those I tried to delete entirely on C: drive, didn’t helped. It is something else.

Just accidently found folder “CrashReportClient” in Local root for example, it is Epic’s stuff, but it does not have “Epic” in it, so I am stumbled at it by pure luck. How many more such ‘things’ from Epic on my PC?

How do I accomplish full purification of my PC from Epic so I can fully start over?

Ah….

Yes, just a little registry key or config file could be screwing everything up.

Well, obviously format and download again, but I would start with a real download of the engine perhaps?

I didn’t made myself clear above. I already performed such stuff, deleted all and everything with those namings, including UE_5.6 and redownloaded it normally.

P.S. by ‘format’ you mean reinstall Win again?)

Yes, but that’s a last resort…

No, I’d rather not :slight_smile:

Too much other stuff already setuped and running and precious.

This is all sad…

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Did search the registry?

I don’t know how, all I heard that you can mess up your system if don’t know what you doing in there.

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Yes, you can, but not if it’s an obvious fix ( take care ).

If you try just search for one of ‘Epic’, ‘Unreal’ and ‘Launcher’ and see what’s hanging around.

Or you uninstall the Launcher and then search for ‘Launcher’ etc.

I’ve got the same issue - but with all my plugins - I’ve removed all the files and settings I could find and searches suggested but it still remains - some other content keeps updating over and over again too.

The same thing is happening to many other people too, but there doesn’t seem to be any support around any more, I’m not sure what’s going on there.

Asset Manager Studio (AMS) works correctly.

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