Ever since the new update my pc has been randomly restarting i tried uninstalling and reinstalling my graphics drivers and audoi driver and even reset my whole pc and i still get this bug but I could run the game fine on this dame set before
my specs are
5600x ryzen
intel arc a750
16gb of ram
750w Psu
Hello there @Main_likes_toes!
Since the entire PC is restarting, I would look for what triggers the system crash from Windows’ Event Viewer. Checking through it’s entries, you can pinpoint the source, and see if it’s related to UEFN or not. If the issue is tied to a hardware component, then I would suggest consulting with a technician.
On the other hand, if the source is an event tied to UEFN, I would suggest a full reinstall of all Epic components from your system:
First, uninstall UEFN, the launcher, UE or any asset packs if you have them, etc
Next, open the registry directory, both at HKEY_CURRENT_USER\Software\Epic Games and HKEY_CURRENT_USER\Software\Unreal Engine, then delete any entries tied to “UnrealEditorFortnite”
Finally, go to your local app data, and delete all folders from %userprofile%\AppData\Local\UnrealEditorFortnite, %userprofile%\AppData\Local\UnrealEngine and %userprofile%\AppData\Local\UnrealHeaderTool
After that, no Epic elements should be left in your system
Now, reinstall the launcher from scratch, then download UEFN
Once the process is complete, test opening a new island, and check for crashes during the session
I did everything and it still randomly restarted though it showed me my intel settings in fortnite this time i get event code 41 aswell
Hello again!
That makes sense, event 41 is the classic unexpected shutdown event:
Would you mind sharing a few screenshots of the event viewer, to see what other events were taking place before and after the 41? Also, check if any crash logs were generated from UE side.
Beyond that, the next question would be if these crashes affect other PC/GPU intensive applications. Are there any games you play that tend to crash like this as well?
its only fortnite that does this
Thanks for the follow up!
Checking through you screens, there are a few points to consider:
First, the good stuff, I don’t see any errors that point to an issue with RAM or CPU, so we can rule that out
Next, whenever something goes wrong, Windows usually saves a crash report, stating what went wrong. But your log shows that the system tried to write the report, and failed, without even a bluescreen. That means that the PC suffered a sudden lose of power, too fast to register anything
Meaning, this is a potential problem with your power supply, or the level of heat in your system during heavy operations (like UEFN). And you stated this only happens with Fortnite, but that could be simply the fact that Fortnite is the most taxing thing running in your PC.
So, we have some options to tackle this issue with:
Go to C:\Windows and chec the file called “MEMORY.DMP”. You can also check for minidumps at C:\Windows\Minidump. From either sources, open them and look for a date matching with one of your crashes, and share the info of the entry here
From in-editor settings, force UEFN to render in Performance mode, and add a 60 FPS limit. This will reduce the strain in your system
Check the control settings for your GPU, and reduce it’s power limit, as any high spike in the card could be triggering the whole thing
Log your system’s temps using HWiNFO64, specially when using UEFN
Fully reinstall your drivers, using DDU for a clean slate, then get the latest driver set
Finally, use a benchmark tool to run a stress test on your system for at least 20 minutes, so we can see if the crash happens outside of UEFN
no call of duty is just as taxing and it runs just fine
and ive already tried ddu and it kept doing it and I know my psu isnt overheating
also I dont see anything in my Minidump
Got it,CoD running with no conflicts is a good factor to know, but honestly, it won’t replace the stress test, I would still recommend giving it a shot.
And to clarify, PSU won’t overheat itself, what I was aiming at was power spikes. One instance of that is enough to shutdown an entire system, even a properly cooled on. Trust me, been dealing with that on one of my own PCs for weeks.
Now, since the minidump is empty (or it holds no useful info), I would continue here by checking for events before and after the 41. For a more simple view, you can check Reliability Monitor (from windows command, type “perfmon /rel”).
I also need to confirm, if the change to Performance mode in UEFN did any changes, or is it still generating sudden crashes?
psu passed the stress test and performance mode changed nothing
Look at OS corruption
Boot up Admin Command prompt or Shell
Run
DISM /Online /Cleanup-Image /RestoreHealth
When this finishes run
SFC /Scannow
