my metahuman facial capture has been unable to be used

General Feedback & Requests
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1

Recently, my metahuman facial capture has been unable to be used, whether it is in 5.2 or 5.3, and there is no new version of facelink available for updates on Apple phones. So, may I ask what is the reason for this

2

Hi @YzH_Uranus ,

We’re sorry to hear that you’re having problems using your captured footage. Let’s see if we can diagnose the problem.

If you are happy to do so could you please try to use your footage again and then copy and paste the resulting log messages from the ‘Output Log’ in the Unreal Editor? If you’d rather keep that information private then please send me a direct message containing the log.

In addition would you please confirm the following details?

  • The version of Windows running on your PC.
    • Type and select ’System Information’ in the Start Menu and provide the OS Name and Version information from with the ‘System Summary’ section.
  • The version of Unreal Engine you are currently using.
    • In the Epic Games Launcher go to Unreal Engine → Library.
  • The version of the MetaHuman plugin you are currently using.
    • In the Epic Games Launcher go to Unreal Engine → Library → Installed Plugins
  • The model of your iPhone.
    • Found in the Settings App → General → About → Model Name
  • The version of iOS running on your iPhone.
    • Found in the Settings App → General → About → iOS Version
  • The version of the Live Link Face app installed on your iPhone.
    • Found within the Live Link Face app in Settings → About

Thanks!