My game of Squad has been crashing every time I play... This is the error code! Please help!

OgFlankAndSpank · April 14, 2023, 12:58am

Fatal error: [File:C:/buildWork/482dc7ffae9b9a8a/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Util.cpp] [Line: 684] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at C:/buildWork/482dc7ffae9b9a8a/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

FrostyJas · April 14, 2023, 1:57am

Greetings @OgFlankAndSpank

Welcome to the Unreal Forums! The error ‘DXGI_ERROR_DEVICE_REMOVED’ generally means your GPU is losing contact with your computer. This could be due to a number of different reasons. Have you monitored your GPU temps while playing Squad? This has been a culprit of that issue for some users in the past. It can also be an issue with graphic drivers. Those are the two areas that I would start with and see if it resolves the crash. I hope that this helps!

Lowlow94 · May 15, 2023, 7:12am

I have crash too

UE4-Squad Game

At the end off massage report it said karnel32 & ntdll

In first page error code File TemporalUpscaler.cpp

Can you help me?

FrostyJas · May 18, 2023, 5:10am

Greetings @Lowlow94

Welcome to the Unreal Forums. Can you take a screen shot or copy the full error that you’re receiving? I’ll be happy to take a look.

foxhound1995 · May 26, 2023, 2:01am

I also just got a brand new error code after trying some different fixes

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000237f9463b18

Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
Yakisoba_Win64_Shipping
kernel32
ntdll

foxhound1995 · May 26, 2023, 2:17am

I’m having that same error but in the star ship trooper game this is what I’m getting copy an pasted

Fatal error: [File:Unknown] [Line: 684] GetParentDevice()->GetResidencyManager().ExecuteCommandLists(D3DCommandQueue, Payload.CommandLists, Payload.ResidencySets, Payload.NumCommandLists) failed at C:/BuildAgent/work/DRG-release/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12DirectCommandListManager.cpp:571 with error DXGI_ERROR_DEVICE_REMOVED

FSD_Win64_Shipping

kernel32

ntdll

ravevega420 · December 16, 2023, 2:06pm

LoginId:0531cf06473cff79b3c47fa33bd76d3e
EpicAccountId:3dd337415e69468c9c276788a4c09341

Fatal error: [File:C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Util.cpp] [Line: 684] Streamline/DLSSG present failed at C:\buildWork\d9b2387fd600ba3c\Squad\Plugins\Streamline\Source\StreamlineD3D12RHI\Private\StreamlineD3D12RHI.cpp:288 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

SquadGame
SquadGame
sl_dlss_g
sl_dlss_g
sl_dlss_g
sl_dlss_g
sl_interposer
sl_interposer
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
kernel32
ntdll

well theres my error code to im going to be super upset if i cant pkllay on my days off this weekend but i instant crash every single time

jjvman03 · December 22, 2023, 2:17pm

i Have the same error. how do i fix this.

Fatal error: [File:C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Util.cpp] [Line: 684] hr failed at C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:477 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
SquadGame
kernel32
ntdl

MMAYRON404 · December 28, 2023, 2:11pm

what to do with it?

Jamesggdthgrd · January 2, 2024, 2:28pm

I have the same error message, have you found a way to fix it yet

User-0d199303bf · January 6, 2024, 9:10pm

i have the same error code, i have crashed 10 times till this point and can’t play for longer than 5 minutes.

IXxAbdulxXI · January 14, 2024, 5:07pm

also have the same error pls tell me how to fix it
Fatal error: [File:C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Util.cpp] [Line: 684] hr failed at C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:477 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Bullect_Raptor · January 14, 2024, 5:15pm

[File:C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 258] Direct3DDevice->CreateComputeShader((void*)CodePtr, CodeSize, nullptr, Shader->Resource.GetInitReference()) failed at C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Shaders.cpp:356 with error E_INVALIDARG

SAME PROBLEM HERE PLEASE FIX THIS. I PLAY OPERATION HARSH DOORSTOP ON HIGH GRAPHICS AND I DONT GET THIS ISSUE TO START UP THE GAME. ALSO MANY OTHER GAMES WORKS JUST FINE. I HAVE PURCHASE THIS SQUAD GAME AND HAVE NOT GET A CHANCE TO PLAY BECAUSE OF THIS.

Colin-93 · January 20, 2024, 11:08pm

Squad keeps crashing. It started about a week ago. I have not been able to play since. Please help.

goetzja · January 21, 2024, 6:27am

im having this same issue

i have a i5 1240f
RTX 4060ti

FrostyJas · January 21, 2024, 8:05am

Greetings @goetzja

Welcome to the Unreal Engine Community Forums. I see a number of people here had this same issue in the past. I’m actually fairly familiar with that error as a gamer myself. It’s the ‘DXGI_ERROR_DEVICE_REMOVED’ error. It can be tricky to fix. If you Google that particular line there are many many people who have ran into this. I’d be happy to walk through some processes and see if we can get it fixed. To get started are there any steps you’ve already taken? (Driver reinstallations, NVidia Control Panel reset settings to global default, etc) If not, I’d start by resetting the NVidia Control Panel settings to global default. Also make sure if you’re running DLSS or Shadowplay that those are disabled as well.

DragonSle4er · January 21, 2024, 2:36pm

What helped me was switching from DirectX 12 to DirectX 11, the error disappeared

FrostyJas · January 22, 2024, 4:31am

Greetings @DragonSle4er

Welcome to the Unreal Engine Community Forum. I have also had success swapping to Dx11 from Dx12. I’ve so people have success removing and reinstalling GPU drivers, resetting Nvidia Control Panel settings to global default, as well as a simple verification of Squad files. I’d definitely recommend anyone running into this to try those three things up front.

jholda408 · March 9, 2024, 6:54am

I also had THE SAME thing with the same error message all you have to do is go to your graphics setting in squad and change DirectX12 setting to DirectX11 than all the crashing stops hopes this heps

NNNNEQW · March 14, 2024, 3:08pm

КУ
Гра вилітає і є така помилка карточка 4060 гигайбайт игл
Fatal error: [File:C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Util.cpp] [Line: 684] hr failed at C:/buildWork/d9b2387fd600ba3c/UnrealEngine/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:477 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG