My game keeps crashing with a fatal error.

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1

Fatal error: [File:D:\Jenkins\workspace\Live_Ship\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’)

KERNELBASE {0x0000000000000000} + 212056 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8444045 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8177162 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8093640 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11298673 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11302172 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11239726 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 11270688 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12114678 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12106318 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 15797671 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 15804496 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7477210 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 7477453 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12183222 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 12183368 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8440759 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 8399628 bytes
kernel32 {0x0000000000000000} + 33636 bytes
ntdll {0x0000000000000000} + 422033 bytes

Only when I play Dead by Daylight do I get this error, and it happens a lot. Sometimes as soon as I start up the game I get this crash report, other times I’m half way through a game and I get this report. It’s inconsistent and I don’t know how to fix it.

2

There is an answer already created about the topic, i recommend you to check it out and try the different solutions they propose:

3

Not really an answer. The solutions in there only work for some and did not fix my same issue.

4

  1. I went to https://www.wagnardsoft.com/ and downloaded DDU v17.0.8.4

    • Install the software

    • Reboot into safe mode

    • Run software and let it do its thing

    • Reboot once its done

  2. Re-Downloaded Nvidia Latest drivers (not autodetect). Installed using “Express” option

  3. “Disable real time thumbnails”

  4. Go to Control Panel → System → Advanced System Settings. On the “Visual Effects” tab I selected “Adjust for best performance”

  5. Ensured desktop scaling (DPI) within windows was at 100% (not 125%, 150%).

I rebooted and was able finish the entire game in Fullscreen with no crashes.

Hope this helps anyone else with these frustrating crashes!