my customer can't use my asset cause file are missing [resolved]

General Issues & Bug Reporting (Fab)
1

Summary

A customer bought an asset I created (a project asset) and tried to use it.
But the files are missing the build folder and the .uproject file are missing can anyone explain why?
The files are in the folder I sent, why did you delete them?
Please restore these files so that people who buy my file don’t get scammed…

What they should have :

image
image616×121 6.6 KB

what they get :
image
image670×180 5.71 KB

Asset Name : Semi Procedural Map Generator
Link : https://www.fab.com/fr/listings/6c1d73a0-fc61-45d3-9dc4-ead05e559ae2
Now i will check my other assets to check if you removed files too.

What type of bug are you experiencing?

Other

Steps to Reproduce

Buy asset

Expected Result

able to use asset

Observed Result

file are missing (.Uproject and Build)

Platform

Fab

Operating System

windows 11

2

Are they using the “Fab” button/plugin within Unreal Engine? Or are they using the Epic Games Launcher?

The Fab plugin is very broken. I keep getting people on my Discord having issues with my assets, and it’s almost always because they’re using the Fab plugin to add the assets.

3

Hi there,

We rebuilt the package on our end and things seem to be downloading correctly. Can you try again?