My asset that is fab.com isn’t working properly after the customers purchase

Summary

My clients that bought my asset inside fab are complaining about issue that after purchasing and installing my asset it’s not showing in their library project and the content folder is empty

What type of bug are you experiencing?

Other

URL where the bug was encountered

Steps to Reproduce

Purchasing the asset then install in the computer

Expected Result

The project should appear in the unreal engine’s project folder and also should be all the project assets inside the content folder

Observed Result

Only the purchase and installation is working, but the rest isn’t, there’s nothing inside the content folder after installation

Platform

Windows desktop

Operating System

Windows

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