"Multiple crashes detected" error - Help needed

BounsiCheese · December 20, 2023, 3:46am

Recently I tried to play Fall Guys on Epic Games and launched the game only to be met with a “Missing Files” error. Like, one day it was fine and the very next it stopped working. I figured I just had to restart Epic Games or whatever and upon trying to relaunch I was met with the message “multiple crashes detected…”

Ultimately, I tried to reinstall Epic Games, which didn’t work. I also tried to repair it, but to no avail. I tried every method of troubleshooting I know, and looked at multiple Help Forums, but everything I’ve tried has failed. To list a few: I’ve repaired, reinstalled, and redownloaded the installer multiple times, restarted my PC, updated my PC (using the latest version of Windows 11) messed with the launcher files, etc.

I’m now at a dead end. I’m not particularly skilled with PCs, although I have some basic knowledge, but any help would be appreciated. I’m not clear if this is an issue with Epic Games or with my OS, graphics, CPU, or whatever else.

Sincerely, Aspiring Toaster

FrostyJas · December 20, 2023, 11:18am

Greetings @BounsiCheese

Welcome to the Unreal Engine Community Forum! We generally work specifically inside Unreal Engine here on the forums. But, I love to dabble in game errors. I’m a bit of a gamer myself. I’d be happy to look into this with you. A few questions: Do you have a full error/error log other than the ‘Missing Files’? (Something with file names, error numbers, etc) Also, can you provide your full system specs for me? (CPU, GPU, RAM, storage space available, etc) Thanks!

BounsiCheese · December 21, 2023, 6:36am

Thanks for your assistance, my request being outside of strictly Unreal Engine “jurisdiction.”

Here are my PC specs:

CPU: 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz
GPU: Intel(R) Iris(R) Xe Graphics
RAM: 8 GB (7.80 GB available)

As for the error itself, there is no error log, only a “would you like to visit online support,” at which point it redirects to the ask questions page in Epic Games website. Here’s a screenshot of the error. For clarification, I only attempted to open the launcher once, so it would seem to be crashing itself.

That being said, I did find an error log via

Windows+R > %AppData% > Roaming > AppData > Local > EpicGamesLauncher > Saved > Logs

at which point a got a plain text file which I have pasted below which contains logs of both the launch and crash info. Unfortunately, since I am new or something I can’t put the actual file. I hope you can decipher this better than I.

Log file open, 12/20/23 22:22:02
AppSettings: Version: 15.17.1-29053586+++Portal+Release-Live
AppSettings: CommandLine: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" 
AppSettings: RunningCommandlet: false
AppSettings: ForwardMessage: false
AppSettings: ForcedRestart: false
AppSettings: bAllowMultipleInstances: false
AppSettings: bBootstrap: true
AppSettings: bSilent: false
AppSettings: bForceDeprecated: false
AppSettings: bDoesCompiledPlatformMatch: false
AppSettings: bIsUnattended: false
AppSettings: bAllowFullAppTesting: false
AppSettings: bIsExecutingAutomation: false
AppSettings: Mode: bootstrap
LogInit: WinPlatform: User is admin: true
LogInit: WinPlatform: Process ran as admin: false
LogInit: WinPlatform: Process is elevated: false
LogInit: WinPlatform: Process integrity level: Medium
LogInit: WinPlatform: Running 64bit App: false
LogInit: WinPlatform: Running 64bit OS: true
LogPlatformFile: Not using cached read wrapper
LogTaskGraph: Started task graph with 4 named threads and 10 total threads with 1 sets of task threads.
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogICUInternationalization: ICU TimeZone Detection - Raw Offset: -8:00, Platform Override: ''
LogInit: Display: Loading text-based GConfig....
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
LogInit: Build: 15.17.1-29053586+++Portal+Release-Live
LogInit: Engine Version: 4.27.0-29053586+++Portal+Release-Live
LogInit: Compatible Engine Version: 4.27.0-29053586+++Portal+Release-Live
LogInit: Net CL: 29053586
LogInit: OS: Windows 11 (Release 2009) (), CPU: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, GPU: Intel(R) Iris(R) Xe Graphics
LogInit: Compiled (32-bit): Oct 24 2023 21:12:15
LogInit: Compiled with Visual C++: 19.24.28315.00
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ++Portal+Release-Live
LogInit: Command Line: "C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe"  -SaveToUserDir -Messaging
LogInit: Base Directory: C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win32/
LogInit: Allocator: binned2
LogInit: Installed Engine Build: 1
LogInit: Presizing for max 100000 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool.
LogConfig: Applying CVar settings from Section [/Script/Engine.StreamingSettings] File [C:/Users/caele/AppData/Local/EpicGamesLauncher/Saved/Config/Windows/Engine.ini]
LogConfig: Setting CVar [[s.MinBulkDataSizeForAsyncLoading:131072]]
LogConfig: Setting CVar [[s.AsyncLoadingThreadEnabled:0]]
LogConfig: Setting CVar [[s.EventDrivenLoaderEnabled:1]]
LogConfig: Setting CVar [[s.WarnIfTimeLimitExceeded:0]]
LogConfig: Setting CVar [[s.TimeLimitExceededMultiplier:1.5]]
LogConfig: Setting CVar [[s.TimeLimitExceededMinTime:0.005]]
LogConfig: Setting CVar [[s.FlushStreamingOnExit:1]]
LogInit: Object subsystem initialized
LogConfig: Applying CVar settings from Section [ConsoleVariables] File [C:/Users/caele/AppData/Local/EpicGamesLauncher/Saved/Config/Windows/Engine.ini]
[2023.12.21-06.22.02:036][  0]LogInit: Computer: SNAZZYPANTSPC
[2023.12.21-06.22.02:036][  0]LogInit: CPU Page size=4096, Cores=4
[2023.12.21-06.22.02:037][  0]LogInit: High frequency timer resolution =10.000000 MHz
[2023.12.21-06.22.02:037][  0]LogMemory: Memory total: Physical=7.8GB (8GB approx) Virtual=4.0GB
[2023.12.21-06.22.02:037][  0]LogMemory: Platform Memory Stats for Windows
[2023.12.21-06.22.02:037][  0]LogMemory: Process Physical Memory: 32.92 MB used, 32.92 MB peak
[2023.12.21-06.22.02:037][  0]LogMemory: Process Virtual Memory: 56.45 MB used, 56.45 MB peak
[2023.12.21-06.22.02:037][  0]LogMemory: Physical Memory: 6465.21 MB used,  1522.09 MB free, 7987.30 MB total
[2023.12.21-06.22.02:037][  0]LogMemory: Virtual Memory: 278.32 MB used,  3817.56 MB free, 4095.88 MB total
[2023.12.21-06.22.02:040][  0]LogUObjectArray: 804 objects as part of root set at end of initial load.
[2023.12.21-06.22.02:040][  0]LogUObjectAllocator: 102648 out of 0 bytes used by permanent object pool.
[2023.12.21-06.22.02:040][  0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool
[2023.12.21-06.22.02:040][  0]LogInit: Using OS detected language (en-US).
[2023.12.21-06.22.02:040][  0]LogInit: Using OS detected locale (en-US).
[2023.12.21-06.22.02:040][  0]LogTextLocalizationManager: No localization for 'en-US' exists, so 'en' will be used for the language.
[2023.12.21-06.22.02:040][  0]LogTextLocalizationManager: No localization for 'en-US' exists, so 'en' will be used for the locale.
[2023.12.21-06.22.02:040][  0]LogInit: Using OS detected language (en-US).
[2023.12.21-06.22.02:040][  0]LogInit: Using OS detected locale (en-US).
[2023.12.21-06.22.02:040][  0]LogTextLocalizationManager: No localization for 'en-US' exists, so 'en' will be used for the language.
[2023.12.21-06.22.02:042][  0]LogTextLocalizationManager: No localization for 'en-US' exists, so 'en' will be used for the locale.
[2023.12.21-06.22.02:042][  0]LogTextLocalizationManager: Compacting localization data took   0.02ms
[2023.12.21-06.22.02:042][  0]LogPackageLocalizationCache: Processed 2 localized package path(s) for 1 prioritized culture(s) in 0.000080 seconds
[2023.12.21-06.22.02:044][  0]LogTaskGraph: Started task graph with 4 named threads and 10 total threads with 1 sets of task threads.
[2023.12.21-06.22.02:076][  0]LogInit: Using libcurl 7.55.1-DEV
[2023.12.21-06.22.02:076][  0]LogInit:  - built for i386-pc-win32
[2023.12.21-06.22.02:076][  0]LogInit:  - supports SSL with OpenSSL/1.1.1
[2023.12.21-06.22.02:076][  0]LogInit:  - supports HTTP deflate (compression) using libz 1.2.8
[2023.12.21-06.22.02:076][  0]LogInit:  - other features:
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_SSL
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_LIBZ
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_IPV6
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_ASYNCHDNS
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_LARGEFILE
[2023.12.21-06.22.02:076][  0]LogInit:      CURL_VERSION_IDN
[2023.12.21-06.22.02:076][  0]LogInit:  CurlRequestOptions (configurable via config and command line):
[2023.12.21-06.22.02:076][  0]LogInit:  - bVerifyPeer = true  - Libcurl will verify peer certificate
[2023.12.21-06.22.02:076][  0]LogInit:  - bUseHttpProxy = false  - Libcurl will NOT use HTTP proxy
[2023.12.21-06.22.02:076][  0]LogInit:  - bDontReuseConnections = false  - Libcurl will reuse connections
[2023.12.21-06.22.02:076][  0]LogInit:  - MaxHostConnections = 16  - Libcurl will limit the number of connections to a host
[2023.12.21-06.22.02:076][  0]LogInit:  - LocalHostAddr = Default
[2023.12.21-06.22.02:076][  0]LogInit:  - BufferSize = 65536
[2023.12.21-06.22.02:082][  0]LogModuleManager: Warning: ModuleManager: Module 'OnlineSubsystemNULL' not found - its StaticallyLinkedModuleInitializers function is null.
[2023.12.21-06.22.02:082][  0]LogOnline: OSS: Failed to load any Online Subsystem Modules
[2023.12.21-06.22.02:082][  0]LogOnline: MCP: Mcp Startup!
[2023.12.21-06.22.02:082][  0]LogOnline: Error: OSS: Unable to find MCP environment match for override Prod
[2023.12.21-06.22.05:339][  0]Message dialog closed, result: Ok, title: Message, text: Invalid backend requested! Exiting.
[2023.12.21-06.22.05:339][  0]LogWindows: FPlatformMisc::RequestExit(0)
[2023.12.21-06.22.05:339][  0]LogCore: Engine exit requested (reason: Win RequestExit)
[2023.12.21-06.22.05:342][  0]LogAnalytics: Display: [UnrealEngineLauncher_UNKNOWN.Release] APIServer = https://datarouter.ol.epicgames.com/. AppVersion = 15.17.1-29053586+++Portal+Release-Live
[2023.12.21-06.22.05:349][  0]LogWindowsTextInputMethodSystem: Display: IME system deactivated.
[2023.12.21-06.22.05:360][  0]LogSlate: Using FreeType 2.10.0
[2023.12.21-06.22.05:361][  0]LogSlate: SlateFontServices - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1
[2023.12.21-06.22.05:363][  0]LogSlate: New Slate User Created.  User Index 0, Is Virtual User: 0
[2023.12.21-06.22.05:363][  0]LogSlate: Slate User Registered.  User Index 0, Is Virtual User: 0
[2023.12.21-06.22.05:371][  0]LogWindows: EnumDisplayDevices:
[2023.12.21-06.22.05:371][  0]LogWindows:    0. 'Intel(R) Iris(R) Xe Graphics' (P:1 D:1)
[2023.12.21-06.22.05:371][  0]LogWindows:    1. 'Intel(R) Iris(R) Xe Graphics' (P:0 D:0)
[2023.12.21-06.22.05:371][  0]LogWindows:    2. 'Intel(R) Iris(R) Xe Graphics' (P:0 D:0)
[2023.12.21-06.22.05:371][  0]LogWindows:    3. 'Intel(R) Iris(R) Xe Graphics' (P:0 D:0)
[2023.12.21-06.22.05:371][  0]LogWindows: DebugString: FoundDriverCount:4 
[2023.12.21-06.22.05:932][  0]LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
[2023.12.21-06.22.05:932][  0]LogConfig: Display: FConfigCacheIni::GetString failed to find Filename 
[2023.12.21-06.22.05:932][  0]LogWindows: Error: === Critical error: ===
[2023.12.21-06.22.05:932][  0]LogWindows: Error: 
[2023.12.21-06.22.05:932][  0]LogWindows: Error: Fatal error!
[2023.12.21-06.22.05:932][  0]LogWindows: Error: 
[2023.12.21-06.22.05:932][  0]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x17574f90
[2023.12.21-06.22.05:932][  0]LogWindows: Error: 
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c4eaf0 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c7b89b igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c8112b igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c806b4 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c7f4bc igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c7ddc8 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c7d9ef igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c7927c igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057c2b38a igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057a738e1 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057a60594 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057a2d7a0 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x000000005796b40e igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057b5e6d7 igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000057b7207e igd10iumd32.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588714da d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x000000005886f95d d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000058872209 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x000000005886f980 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x000000005889658d d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x0000000058890f9c d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588874f4 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588a3b30 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588a1bc8 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588a3c50 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588a3c1b d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:932][  0]LogWindows: Error: [Callstack] 0x00000000588a3bcc d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000005886f749 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000005886f6f5 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000588711a2 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000058871002 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000005887abd2 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000058872cce d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000588708c7 d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000005887010c d3d11.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000000b3f34d EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000000b458c0 EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000000a585b1 EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000000a583fd EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000000053cd60 EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000000053e4de EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000005bc73b EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000005e9996 EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000005ea9d5 EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x00000000016109fb EpicGamesLauncher.exe!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x0000000075707ba9 KERNEL32.DLL!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000007784bd2b ntdll.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: [Callstack] 0x000000007784bcaf ntdll.dll!UnknownFunction []
[2023.12.21-06.22.05:933][  0]LogWindows: Error: 
[2023.12.21-06.22.05:935][  0]LogExit: Executing StaticShutdownAfterError
[2023.12.21-06.22.05:935][  0]Log file closed, 12/20/23 22:22:05

Thanks!

FrostyJas · December 21, 2023, 1:30pm

Thanks! The specific part of that log that interests me is the ‘LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x17574f90’ part. Have you looked into your GPU drivers to ensure that they’re up to date? (As well as your DirectX etc)

BounsiCheese · December 22, 2023, 3:13am

Well, I checked my graphics driver and it said it was up to date, however I realize that recently I’ve been unable to download a Windows update. I’m wondering if that has anything to do with it.

That being said, it does say in the driver updates tab that it was successful, so I’m a tad confused if it’s just a visual error or smth. It may be that this is the issue.

I tried to launch Epic Games and still got the crash error, so I’m gonna guess this graphics update here is the problem.

Also, I don’t know enough to know what a DirectX is.

BounsiCheese · December 22, 2023, 3:14am

This is the Graphics Update tab with the thing saying it was successfully updated supposedly.

FrostyJas · December 22, 2023, 10:26am

I see. The error we’re looking at could be caused by the graphics drivers not being up to date. But, there are other things that could cause it too. I would start by trying to get your Windows update fixed and ensure everything is up to date.

BounsiCheese · December 22, 2023, 11:29pm

Well, the update issue was caused by not having enough space I think, because after I cleaned up some files the update installed properly.

Still, I reinstalled Epic Games and it still wouldn’t run, so I tried restarting my PC to see it that helped, which it did not. I reinstalled and repaired Epic Games again, as well as checking to make sure my graphics driver was up to date. Still, nothing.