Hi, I’m using a workaround but yes I can view the video in VLC media player just fine. It’s only a .MOV so I don’t know why I would need those HEVC codecs, but I have installed a the full codec pack from k-lite which says it includes the .MOV codec.
My workaround is using a third party app to extract frames from the video files. That works just fine but I’m wondering why non of the .MOV videos are working with your software.