Monthly Statement Issue: "Net Unit Sold -", But Full Price Still Applied?

Distribution Publisher Announcements & Product Help
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1

I received a monthly statement, and it includes the following entry: “Net Unit Sold” with a value of “1”, followed by a dash “-”. However, everything is still being calculated and included as if the value were actually “1”, resulting in the normal price.

Does anyone have an idea why this is happening? I haven’t received any refunds, and I haven’t received any related emails either.

2

Hi @SgobboVista . Are you able to share a screenshot to help us better understand the issue you’re encountering? If you’re not comfortable sharing it on the forum, you can send it to our support team.