Missing car models after Sketchfab Migration and cannot submit models for review

General Issues & Bug Reporting (Fab)
1

Summary

Hello Fab,

I am reaching out regarding an issue that I have encountered after the recent Sketchfab migration.
Several of my car models have not migrated from my sketchfab account.

Could you please assist me in recovering these models and help me resolve the submission issue?
I have tried logging out and back into my account, but the problem persists.

Here are the details of my account and the missing models:

Sketchfab Account: https://sketchfab.com/GuillaumeDGNS
Email associated with account: GuillaumeG4mes@gmail.com
List of missing models:










Additionally, every time I attempt to submit a new model for review, I receive an error or the submission button doesn’t seem to function as expected.

Thank you for your assistance in resolving this issue.

Best regards,

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings

Steps to Reproduce

Migate assets, try to submit them for verification.

Expected Result

Verification button should send the model for verification.

Observed Result

Nothing happens when pressing the Submit button.

Platform

Firefox.

Operating System

Windows 11

2

Hi @Guillaume40 . Thank you for submitting that report - I checked several of the models you shared and it looks like they did not migrate because they have Editorial licenses, which exclude them from migration.

For the products that migrated but that you’re unable to submit, have you ensure that each listing has a maturity rating selected as well as a professional price? (That was what I ran into when I was having problems)

If my suggestion doesn’t address the problem, could you please describe a bit more the errors/non-functioning button action that you are receiving and under what circumstances? For example, does a product have a particular status, is it a migrated listing or a new listing, etc.