MetaHuman Identity - GPU Crashed or D3D Device Removed. Check log for GPU state information.

Development Character & Animation
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1

Issue: I am trying to learn MetaHuman but my UE application crashes immediately upon opening MetaHuman Identity. MetaHuman Identity crashes upon opening with DX12. MetaHuman Identity runs with DX11 but the auto features are unavailable. I really want to learn with DX12 auto tracking.

Crash message:

GPU Crashed or D3D Device Removed.

Check log for GPU state information.

Crash report:

GPU Crash dump Triggered

UnrealEditor_D3D12RHI

UnrealEditor_D3D12RHI

UnrealEditor_D3D12RHI

UnrealEditor_D3D12RHI

UnrealEditor_D3D12RHI

UnrealEditor_D3D12RHI

UnrealEditor_Core

UnrealEditor_Core

kernel32

ntdll

Specs:

  • GPU AMD Radeon Pro W6600
  • CPU AMD Ryzen 9 5950X 16-core processor.
  • VRAM 8176 MB

Steps taken:

  • Set Fixed frame rate 60
  • Added TdrDdiDelay and TdrDelay to GraphicsDrivers with Decimals 60
  • Enable Ray Tracing While Editing is unchecked
  • Increased GPU Virtual Memory to Recommended amount (min 3328, max 4982)
  • AMD Unreal Application Settings (See image).
  • 1600×613 142 KB

Performance:

  • Task Manager shows Utilization ~40%
  • AMD Software Adrenaline addition shows Utilization 30-60%
  • Setting Fixed Frame rate to 30 greatly reduces utilization but the same crash error occurs.

Notes:

  • I do not have MSI Afterburner or RivaTuner
  • I’ve tried other steps recommended in UE forums but mine seems to be unique to opening MetaHuman Identity.
1 Like
AMD Unreal crashing issue?
2

This topic has been moved from Feedback & Requests to Character & Animation.

When posting, please review the categories to ensure your topic is posted in the most relevant space.

3

Hello,
have you found a solution to this problem?

4

Also wondering if you found a solution. I have a 6600 XT, and it seems like a lot of people with this specific issue (opening MetaHuman Identity crashes with this exact error) have hardware in that generation. When the engine crashes, it seems to be when trying to load MetaHuman Identity’s trackers, and the error logs when the engine crashes in a debugger point to this being during initialization of DirectML using onnx-directml.

5

FYI to all future finders of this - it’s the hair on the meta human. We had this issue in our 5.6.1 project as of 17DEC25 and disabled our eye brows and eye lashes and for now it’s fine. We have face fuzz and hair, but neither of those seem to crash. I have an AMD GPU, and my buddy has an Nvidia GPU, they don’t crash, but AMD does when hair is rendering.

The moment you view the character at any point, the eye lashes/brows are rendering individual strands and that’s a DX12 exclusive, and the AMD GPU pipeline just is hating that for us. Try a combo of yours if possible, and you’ll find a work around eventually.

You’ll find me posting this in a couple of places to bring things to the front and give notice. There’s many posts about this without ever realizing that the meta human groom tech is the issue with AMD GPU pipeline, and nothing else. Good luck!