Just some feedback on the system you’ve got going here. Apologies for the wall of text, but I figure it’s best to discuss these things before the system gathers too much momentum.
Answerhub/Stack Overflow type systems work well, but the single stream of questions you have here, as well as substantial amounts of duplication between questions, introduce a certain degree of noise when trying to get some input on a technical problem at present. At the moment it is all too trivial for a technical question which isn’t looked at within 5 minutes of being posted to be pushed down off the first or even second page, meaning that without ‘bumps’ those questions tend to be completely lost without any chance of receiving answers. This is in no small part due to the large number of requests for assistance with troubleshooting installation/first run issues, and the number of repetitive questions wanting clarification regarding the new licensing arrangements.
StackOverflow and so on work well because they try to de-duplicate questions as quickly as possible, and they narrow the focus in terms of which questions are accepted on which site (Stack Overflow vs Super User is a good example of this).
- I guess splitting the hub up so that technical questions (ie how do I achieve this in the engine/what’s the best way to code this) are seperate from more general tech support ones (ie Crash on first run, installer doesn’t work, etc) isn’t so feasible at this point, so could I at least suggest that new categories be created for Troubleshooting/Installation issues, and for Licensing questions? Not only for the purposes of having my, and other people’s, questions stand a chance to be noticed before being buried, but as somebody who enjoys helping out with the technical and programming side of things it would better enable me to filter out the licensing and installation issues I’d rather leave to Epic to answer authoritatively, and focus on answering implementation questions without having to browse 5 other categories individually to do so.
- In addition to this, might I suggest that if people post questions in categories that have common answers, like a lot of the licensing/pricing type queries, that you get them to skim past/search the FAQ before posting? This would also help to reduce the unnecessary number of posts.
- It would help to institute moderators, whether Epic employees or not, who are able to ‘prune’ duplicated questions that do make it through this.
Something else that is essential to the self-moderation, feedback/karma system being used here on Answerhub, is making sure people accept answers that have solved their issues. If karma and accept rates are designed to incentivise participation, but more importantly with accept rates functioning as a measure of reliability and authority on the subject at hand, its critical that people actually acknowledge answers that have worked, so that the reputation system can function correctly. At the moment I don’t think most of this initial influx of users are even aware of how that system works. I’m far less concerned about achievements or the point-scoring exercise of karma, for myself, but I’ve given a number of answers that have worked for people so far and my accept rate is sitting around 16% despite comments indicating more like half of those answers solved the issue. It sort of feels crass for me to then respond with nagging the user to accept my answer. 
- Perhaps you could have a one-time-display page similar to Tour - Stack Overflow when a user first accesses Answerhub, so people are aware of how the system is supposed to function?
