Megascan Claimed Empty, 0 purchased.

Summary

I logged into my account to work on Bridge with some Megascans assets, but it shows 0 purchased items. I had claimed the assets before the end of 2024. Additionally, in FAB, some assets display a price, but when I open them, the price changes, and the DOWNLOAD button appears.

I’m not sure if this issue is related to the fact that I changed my email account due to multiple login and password change attempts from hackers. Any help with this?

What type of bug are you experiencing?

Plugins

URL where the bug was encountered

https://www.fab.com/sellers/Quixel

Steps to Reproduce

Just openning my account

Expected Result

It should show my full library.

Observed Result

0 purchased shows up

Platform

Bridge
Chrome

Operating System

Windows

I have absolutely same problem. But also, I can’t download my assets from bridge app