Marketplace team not reading tickets?

[WoodsShin]

@crowl

While I can’t speak to your ticket from Aug. 21, I will follow up on it and someone will get back to you.

Quite a few of us who aren’t normally on Marketplace are jumping in because of the communications issues that sellers have brought to light, and we are prioritizing taking care of sellers’ needs immediately. For starters, we’re training numerous new folks on the team to reduce the review backlog and address unanswered tickets. Yesterday, we released a developer portal (beta) that sellers can use to automate more of the release and update process. Right now, we’re working on a post about how the developer portal works, and how folks can take advantage of it right away. That post is supposed to go up in the Creators Hub today.

@crowl My plugin’s review was a month ago. still waiting for releasing date. No answer from marketplace-support@unrealengine.com and ticket mail.